Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, company, project details, messages, uploaded files, form submissions, and any other information you choose to share when contacting us or working with Facilitate.

We may also collect limited technical information automatically, including IP address, browser type, device information, referring pages, pages viewed, timestamps, and general usage information about how visitors interact with our website.

2. How We Use Information

We use information to respond to inquiries, evaluate potential projects, provide services, manage client relationships, improve our website and offerings, maintain security, comply with legal obligations, and communicate about our work when appropriate.

• To communicate with you about requests, proposals, and active engagements.

• To deliver software, hardware, AI, design, and consulting services.

• To analyze website performance and understand which services are most useful.

• To protect against fraud, abuse, unauthorized access, and misuse.

3. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand traffic, improve performance, remember preferences, and measure the effectiveness of our content. You can control cookies through your browser settings, though disabling them may affect parts of the site.

4. How We Share Information

We do not sell personal information. We may share information with service providers, contractors, infrastructure vendors, analytics providers, payment processors, legal advisors, or other partners who help us operate the website and deliver services. These parties are expected to use information only as needed to support us.

We may also disclose information if required by law, to protect rights and safety, to enforce agreements, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

5. Client and Project Information

If you work with us, we may process project materials, technical documentation, product requirements, credentials you provide, business data, user research, designs, code, datasets, or other confidential information. Our use of that information is governed by our agreement with you and limited to delivering the requested services unless otherwise agreed.

6. AI and Automation

Facilitate may use AI-assisted tools to support research, drafting, engineering, analysis, or internal productivity. When client information is involved, we aim to use these tools responsibly and in accordance with our client agreements, confidentiality obligations, and applicable law.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, manage records, comply with legal obligations, resolve disputes, enforce agreements, and maintain business operations. Retention periods vary based on the type of information and the context in which it was collected.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. Please avoid sending highly sensitive information unless we have agreed on a secure transfer method.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also object to certain processing or opt out of non-essential communications. To make a request, contact us using the information below.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. These locations may have privacy laws different from those in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the website or services after an update means the revised policy applies going forward.

13. Contact

If you have questions about this Privacy Policy or want to exercise a privacy right, contact Facilitate through the contact form on this website or by using the contact method provided in your agreement with us.